April 19, 2007
TIERS for Albert Hawkins

As you know, the state of Texas recently cancelled its contract with Accenture to run call centers to determine eligibility for benefits like Medicaid. But the call-center deal was only part of what Accenture was doing for the Health and Human Services Commission - the other part was the new software TIERS (Texas Integrated Eligibility Redesign System), which was supposed to be the backbone of the call centers. Unfortunately, as software it sucks. And what's worse is that it's still out there being used. In fact, according to this Texas Observer story, its usage is being expanded, despite its long and well-documented history of problems. Read the whole thing - most of the new information is towards the end - and wonder just why it is that HHSC Commissioner Albert Hawkins still has a job. BurkaBlog and the Observer blog have more.

Posted by Charles Kuffner on April 19, 2007 to Budget ballyhoo

I offered to help Texas and I could but they won't accept help.

Posted by: Richard Power on April 25, 2007 9:02 AM