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Metro wants to know what you think of bus system reimagining

This ought to be interesting.

HoustonMetro

Starting Monday, Metro workers will be at bus stops and transit centers surveying riders about the changes, which took effect Aug. 16. The new system altered practically every bus trip in the Houston area, as Metropolitan Transit Authority officials shifted to more frequent service along some lines.

Though some riders have expressed serious concerns about the new system and said Metro made their transit trips unbearable, many said the routes seem quicker and easier to navigate.

The survey focuses on whether wait times for buses and overall travel time has improved with the new network. Respondents are also asked if their trips require a transfer to light rail, how often they ride and whether they have ever attended a Metro public meeting to comment or learn about the transit agency.

“We want accurate, good feedback,” Metro chairman Gilbert Garcia said. “Whether it is tough love or accolades.”

I figure they’ll get it. As I’ve said before, my experience has been positive, though I am not a typical rider and I live in a part of town that is heavily populated and thus well served. The Press has taken on the role of finding people who don’t like the new map. Part of the intent of the new map was to shift resources to where there are more people and businesses, and that means that people in places like the northeast part of town have seen their service decline. I don’t know what can be done about that without throwing a lot more money at the system. We’ll see what the feedback from the riders tells us.

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