Several dockless bike-share companies first converged on Dallas last August after promising local officials that their services would come at no cost to taxpayers, and the impact was immediate. The dockless feature allowed bike-share companies to distribute its fleet untethered and controlled by apps. By February, the presence of five bike share companies (VBike, Spin, LimeBike and Beijing-based companies Ofo and Mobike) had transformed Dallas from the largest American city without a bike-share system to the city boasting the largest fleet in North America—a whopping 18,000 bikes, way more than New York City’s 12,000 or Seattle’s 10,000—and Dallas was deemed the “bike-share capital of America” by D Magazine. “Let’s not screw this up,” they warned in February.
But it was clear from the beginning that the program was growing way too big and way too fast. The city reported in February that it had received thousands of comments regarding its dockless bike-share program through its 311 phone number for constiuents, with commenters complaining about bikes that were vandalized, left behind in neighborhoods for extended periods, blocking sidewalks, or mounting in “excessive” numbers. “Some of the bikes are left for days, weeks, or months, in some cases without being moved,” Jared White, who manages alternative transportation in the Dallas Department of Transportation, told CNN in February.
“It’s making people a little bit hostile,” Fran Badgett, the owner of Transit Bicycle Company in Dallas, also told CNN. “From my front door you can see about 200 bikes. Not a single one is parked in a way I’d call respectful or helpful.”
In March, the Wall Street Journal wrote that Dallas was “ground zero for a nascent national bike-share war,” as bike-share companies stormed cities across the country in the past year or so, hoping to capitalize on a booming new business while simultaneously flooding the market beyond sustainability. Companies operating in Washington, D.C. have lost half their fleet due to theft. One dockless company recently pulled out of France, citing the “mass destruction” of its bikes. In China, oversupply led to absurd, mountain-like heaps of discarded bikes. Just a few weeks into its dockless pilot program, New Yorkers are already complaining about dockless bikes requiring maintenance and clogging city sidewalks. Some cities have responded by implementing regulations, like capping the number of bikes that companies can have in the streets, or clearly demarcating curb space designated for dockless bikes.
Rarely have these systems failed with as much gusto as the one in Dallas.
The bike-share business was so poorly regulated and the public reaction was so overwhelmingly caustic that Dallas’s city council was eventually forced into action, unanimously approving an ordinance in June that requires bike-share companies to pay the city $808 for a permit to operate, plus an additional $21 for each bike in their fleet. The bike companies will now be responsible for responding to 311 complaints of bikes that are blocking sidewalks or have fallen over, too—they have two hours after each complaint to clean up the mess themselves. The council also forced the companies to fork over more specific ridership data to get a better sense of where and when people are riding dockless bikes.
You need to click over to see the pictures, if nothing else. It boggles my mind how any of this could be coexistent with a viable business plan – these two stories, linked in the TM piece, helped answer some of my questions – but the bike companies Did Not Like It when the city got involved. All I can say is that I now appreciate the implementation and managed growth of B-Cycle here in Houston that much more.