Great moments in tech support

I spent several years doing help desk work, first for a small software company, and then here for the large multinational where I now work. I’ve always been suspicious of supposedly true help desk war stories involving users who asked where the “any” key is or who used their CD-ROM drive as a cup holder because I never encountered anything remotely like that.

This guy, however, apparently did, and he’s got some pictures to prove it. I am duly impressed. If you recognize yourself in any of these pictures, do us all a favor and hire a ten-year-old to do all of your computing for you.

Thanks to Matt for the tip.

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3 Responses to Great moments in tech support

  1. Did I ever tell you about the person unable to fit their 5-1/4″ floppy into the 3-1/2″ drive? I took that call while working for the makers of the “Brick”(TM). As incredulous as it sounds, I got a second call from the person later in the day wanting to know why the computer couldn’t read the disk. The same disk. Hint: scissors were involved.

  2. I am not making this up. 🙂

    For those of you too young to know there was once more than one kind of floppy disk:

    And now you might understand why the inflexible 3-1/2″ inch plastic case is called “floppy”. And what about the ground-breaking 8″ disks?

  3. R. Alex says:

    Ox, in a world long ago and far away, I used to call the 5.25″s floppies and the 3.5″ hard disks… and I would get so frustrated when no one knew what I was talking about.

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