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Nuro

Your driverless pizza delivery is finally on its way

Still not sure what the allure of this is.

No Noids were harmed in the writing of this post

Autonomous cars will begin delivering Domino’s pizzas to Houstonians through a new partnership between the pizza chain and Nuro, a California startup, the companies announced Monday.

Domino’s is rolling out Nuro’s first driverless model this week at its Woodland Heights location on Houston Avenue.

Nuro first ventured into Houston through a partnership with Kroger, which began using its fleet of self-driving Toyota Priuses to make grocery deliveries in 2019. It expanded its delivery footprint in Houston last year with a prescription delivery service through CVS as demand for delivery services soared during the pandemic.

Now, Domino’s customers in the Heights who have prepaid for delivery online will be able to select the driverless option, according to a Domino’s news release. They will then receive a text with a location for the robot vehicle, called the R2, and a PIN number to enter into the vehicle’s touchscreen once it arrives. The PIN unlocks the R2’s doors so customers can retrieve their order.

The delivery service will cost the same as Domino’s existing delivery options, the company said. Delivery charges vary from store to store, but are $3.35 per order at the Woodland Heights location.

The Nuro/Domino’s partnership was supposed to happen in 2019, but for whatever the reason got delayed. I’ve written plenty about Nuro, and my questions about why anyone would choose this option as opposed to the old-fashioned person-delivery option remain the same. I get that contactless delivery has its appeal in times of pandemic, but we are steadily moving out of those times. I could see the appeal if Domino’s charged you less to retrieve your own pizza from its vehicle instead of having it brought to your front door, but that isn’t the case either. I guess you get to save a couple of bucks on the tip, but if that’s what would motivate you to do it this way, I have to question your priorities. Someone help me out here – what exactly is the appeal of this option? I do not get it.

How Nuro is doing in the pandemic

An interesting update on the little driverless grocery (and other things) delivery serives.

As recently as last fall, Nuro appeared to be years away from widespread adoption. The company, which operated in Arizona and California, arrived in Houston in 2018 to test its vehicles on a city known for its diversity, with a wide range of neighborhoods and types of customers. Though the cars were overseen by two human employees in the front seat, the goal was to develop the world’s preeminent fully autonomous delivery service. The robotically piloted Toyota Priuses, equipped with remote sensing equipment on top, became a fairly common sight in central Houston neighborhoods. But before the pandemic, most people didn’t pay them much attention.

Last fall, only 3 percent of the nation’s households were placing frequent online orders for grocery delivery. The low rate was attributed to shoppers’ concerns about higher prices online and delivery drivers showing up late. In May of this year, however, that number had skyrocketed to 33 percent, a stunning increase that—in even the best case scenarios—was expected to take many years to reach, not months. In Houston alone, Nuro has seen its deliveries triple into the thousands since the pandemic turned in-person shopping into risky activity. Suddenly, Nuro was no longer a novelty, but an important aid for many Houstonians sheltering in place.

[…]

In addition to partnering with Kroger, the nation’s largest operator of traditional supermarkets, Nuro delivers Domino’s pizza and prescriptions from CVS. The company expects much of its new customer base to remain after the pandemic, believing that quarantine has only amplified an existing trend toward on-demand grocery delivery. Sola Lawal, a Nuro product operations manager based in Houston who formerly worked for Uber, cites high customer appreciation scores as evidence that new users will remain loyal to the brand.

When I spoke to Lawal, I asked him what he would have thought if someone had shown him those heightened delivery numbers last fall.

“I’m not sure what I would’ve thought,” he said. “I just know I would’ve been very confused.”

The pandemic hasn’t just rapidly expanded the company’s customer base and delivery volume, it’s also forced them to adapt. The company still relies on Nuro employees to oversee the autonomous vehicles, collect valuable information about how they perform on the road, and unload groceries gathered by workers at Kroger. Last fall, when driverless vehicles arrived at a home with groceries in tow, a human operator sitting in the passenger seat would hand the goods over to customers or deliver them to the front door. In Houston, some families had a habit of meeting the vehicles at the curb with a red wagon. “It was like a mini family celebration,” Lawal explained.

With person-to-person interaction no longer safe, Nuro’s engineers rushed to develop a new system that would allow customers to open a delivery vehicle’s doors by flashing a thumbs-up sign or using a setting on their mobile phone. (Both the hand gesture and smartphone features are available only on vehicles in California for now.)

“Creating contact-less delivery was a long-term goal that got sped up when it became clear that, yeah, we need to be able to do this now!” Lawal said.

That was specifically one of the things I wondered about when Nuro expanded its service a couple of months ago. I still think there will be demand for having a human person bring the groceries to your door, but perhaps the demand for contactless delivery will be greater than I might have thought. We still mostly go to the store ourselves – early mornings are fairly uncrowded, and it’s the only way to be sure you’re getting exactly what you want, including when what you originally wanted isn’t available – but the allure of delivery is easy to see. Have any of you tried this service?

Nuro expands its service in Houston

First groceries, now prescriptions.

Nuro’s fleet of autonomous vehicles is expanding its footprint in Houston, partnering with CVS to deliver prescriptions in a delivery service that is expected to begin as early as next month.

Mountain View, Calif.-based Nuro’s autonomous fleet made its Houston debut last year when it partnered with Kroger to deliver groceries. It later added Walmart to the list. The delivery vehicles to-date were staffed with operators to monitor the service, but Nuro announced earlier this year its plans to introduce a human-free product, the R2, to Houston roads.

The new prescription delivery service will start with a pilot in three ZIP codes surrounding the CVS pharmacy at 5430 Bissonnet St., Bellaire, according to a news release.

[…]

The service comes at a time when, due to the spread of the coronavirus, people are avoiding physical contact with one another. Especially those with underlying health conditions.

“We are seeing an increased demand for prescription delivery,” said Ryan Rumbarger, senior vice president of Store Operations at CVS Health. “We want to give our customers more choice in how they can quickly access the medications they need when it’s not convenient for them to visit one of our pharmacy locations.”

See here for the background. Nuro began its automated grocery deliveries in March, just as everything was starting to shut down. I’d had a lot of question prior to its launch about how popular that would be versus human-driven deliveries. How many people would prefer having their groceries unloaded and brought into their house – or at least to their front door – for them, versus having to walk out to the car and haul them in themselves? One presumes the pandemic has had some effect on that calculation, though we don’t get any insight into that from the story. Be that as it may, this does seem like a propitious time for this kind of service to debut. I would have been more skeptical of this a few months ago, but not so much now.

Nuro set to roll out

Ready or not, here they come.

Self-driving delivery vehicles that carry no humans will hit Houston roads next month.

Nuro, a San Francisco technology company, is planning to deploy its next-generation autonomous delivery vehicles in Houston after receiving federal approval. The R2, which features climate-controlled compartments and 360-degree cameras, radar and sensors, will carry grocery orders from Kroger and Walmart to customer’s homes, starting in March.

Nuro last year began piloting self-driving Prius cars in Houston, but the delivery vehicles still had a human driver and passenger to oversee the technology. The R2, which weighs about 2,500 pounds and has a maximum speed of 25 miles per hour, will have no human driver or passenger.

[…]

Several grocers, including Kroger, Walmart and H-E-B, are testing self-driving grocery delivery service in Texas. Supermarket chains are investing heavily in new technologies to win over online shoppers. Customers using the autonomous vehicle delivery service will have to pick up their groceries from the vehicle curbside, notified of their arrival via text message. They will use a unique code to pick up their groceries.

See here, here, and here for some background. I am very interested in three aspects of this. One is just how many people will use this service at all, and how that changes people’s grocery shopping habits. You still have to shop, you’re just doing it over an app instead of in person at the store, where your decisions may be affected by the sights and smells of the goods, the samples and specials that are being pushed, whatever other impulses you may have, and what your kids may be nagging you for if they’re with you. I could see this being used more heavily for last-minute and “oops, I forgot I needed this thing and I don’t want to go back to the store” needs than as a full substitute for doing the in-person stuff.

Two, how many people who already use some form of human-delivered groceries will switch to this. The Nuro option will surely be cheaper (and there’s no guilt about tipping), but you have to be home to retrieve the groceries. As I’ve noted before, when we’ve used Whole Foods’ delivery service, we put a cooler on the front porch and have them deliver while we’re at work. That’s a real time and effort-saver for us, and as such it’s worth the extra cost. How tight a delivery window will you get with Nuro? If I know I’m only going to be home or available while I’m at home for a short period of time, do I trust my order will arrive when I need it to? And of course some people will require assistance in bringing their groceries in, and some people will not want to leave their house on days that are cold or scorching hot or rainy to haul bags of groceries inside. How that will break down is not at all clear to me.

Finally, note that the top speed of these things is 25 MPH. That’s nice and safe and very pedestrian-friendly, but it’s also going to mean a lot of aggrieved drivers on Houston’s main roads doing dumb things to get around the Nuro cars. I suspect there will be some number of accidents that aren’t the Nuros’ fault but wouldn’t have happened if they didn’t exist. I can’t wait to see a study about that effect. Also, going back to my second point, how confident will Kroger and Walmart be in the delivery time estimates they give their customers? My guess is their algorithms will have to be tweaked a bit here and there over time. What do you think? Does this option excite you or is it just another tech thing you’ll never use?

How Nuro is mapping Houston

Really interesting story.

On the muggy streets of suburban Houston, amid McMansions, bright green lawns and stately oak trees, a futuristic race is quietly afoot.

The contestants are not people but late-model Toyota Priuses outfitted with an array of sophisticated sensors. Despite fierce competition and unending pressure to perform, the nearly silent electric vehicles do not speed. They move cautiously, rigorously following traffic laws and never topping 25 mph.

Their goal is not an easily discerned finish line but to map large swaths of the nation’s fourth-largest metropolis, a sprawling patchwork of neighborhoods, mini-cities, strip malls, gridlocked superhighways and mazelike gated communities – an area so prodigious in size it easily could swallow Manhattan, Brooklyn, Queens and Staten Island whole.

The vehicles are owned by Nuro, a Silicon Valley robotics company with an ambitious goal – to become the world’s preeminent autonomous delivery service, allowing millions of people to have groceries and other goods delivered by robots instead of making trips to the store, potentially reducing traffic and kicking off a new chapter in our relationship with machines. For months now, Nuro’s robotically piloted vehicles have been successfully, if quietly, delivering groceries to restaurants and homes around Houston, the vehicles’ sensors mapping the city as they go.

The faster Nuro’s vehicles map Houston’s notoriously chaotic roadways, the faster the company can refine its software and export its business model elsewhere. But time is in short supply.

Like Nuro, companies such as Amazon, Alphabet-owned Waymo, Robomart, General Motors’ Cruise division, Ford-affiliated Argo AI, Starship Technologies and many others are also rushing to deploy high-functioning autonomous vehicles for delivery and passenger transport, with some companies attracting major deals and billions in funding. Their goal is to earn public trust and offer real-life convenience, experts say, heightening their chances of securing a valuable foothold in a new era defined by autonomous transportation.

To get there, they will first have to run their autonomous vehicles, or AVs, through millions of miles of driving tests in cities such as Houston until they are glitch-free and unquestionably safe.

“The pressure is real,” said David Syverud, head of robot operations at Nuro. “And to be clear, it is a race in the AV space to deploy quickly and be the first to really get there.”

It goes from there, and it’s worth your time to read, even if it’s a few weeks old at this point. We’ve met Nuro before, and I see their cars around; I’ve seen a couple in and around my neighborhood. Like most stories written about Houston by people not in Texas, this one is both a window into how others view us, and how they can get confused about certain basic things we understand. Like, for example, how you have to distinguish between the city of Houston and the greater Houston area. This is what I mean:

Company officials say they were also drawn to Houston for the complexity of its metropolitan environment, a puzzle of independent communities, each with its own road conditions, zoning ordinances, parking rules and traffic laws. Some area neighborhoods offer wide lanes and little traffic, others are narrow and perpetually hectic – providing the company’s robotic software a massive variety of testing conditions.

As the country’s most ethnically diverse large city – and with a foreign-born population of 1.4 million – Houston also is a place where Nuro officials could probe fundamental questions about its business model.

“The big question for us is: Who is going to use this service, and how often will they do it?” said Sola Lawal, a Nuro product operations manager based in Houston who formerly worked for Uber. “Our robots don’t care who they’re delivering to, but we want to understand how different demographics interact with and feel about the robots. Houston allows for this broad swath of experience in one city.”

That’s all well and good, and it’s easy to see why Houston would be an attractive testing ground, but come on. The city of Houston has a population of about 2.3 million. I assure you, the population of the city of Houston is not three-fifths foreign-born. The greater Houston metropolitan area has a population of about seven million, and I daresay that’s what they meant when they dropped that statistic in the story. But please, let us be precise about these things.

Anyway, despite such glitches, the story is worth reading, so go check it out. We occasionally use grocery delivery, via Whole Foods and Amazon Prime. They leave the goods in a cooler we put out on the porch, and however successful this Nuro project is I don’t see that part of the task being robot-ified any time soon. There’s a lot of money being bet on this business expanding rapidly. I’m usually skeptical about this sort of thing, but what do I know?

Here comes the driverless pizza delivery vehicle

Gotta admit, this has me scratching my head.

No Noids were harmed in the writing of this post

There goes another high schooler’s job: Domino’s Pizza Inc. plans to test unmanned pizza delivery in Houston later this year.

The chain, known as a technology leader in the restaurant industry, is teaming up with Nuro, a Bay Area robotics startup run by a pair of former Google employees. To start, Domino’s will send food to customers from a single store in the Texas city using one of Nuro’s fully autonomous vehicles.

The test is scheduled to start late this year and could expand in 2020, according to the companies. Domino’s has more than 6,000 restaurants in the U.S. and, with the labor market tight, the company is experiencing a driver shortage, with as many as 10,000 open positions nationwide, according to Kevin Vasconi, the company’s chief information officer.

The Nuro partnership will help the chain determine if autonomous vehicles are a way for its restaurants to keep up with demand during busy times when drivers are in short supply, he said.

“Consumers are ready for this,” Vasconi said. “I have been surprised by the overall positive reaction people have had to an autonomous vehicle delivery experience.”

[…]

Domino’s previously tested autonomous delivery vehicles in a partnership with Ford Motor Co. The pilot began in 2017 to see how customers would react to stepping out of their homes to fetch pizza from a locked warming chamber in the vehicle. That program has ended.

Pizza Hut, a chain that made its name with sit-down dining and is now trying to catch up with rivals on delivery, teamed up with Toyota last year to work toward driverless delivery.

Nuro is the same outfit doing the Kroger autonomous grocery delivery testing. See here and here for background on that. I wish there were some information on how the earlier pilot went (I didn’t find anything in a cursory search). With groceries, you get a cheaper delivery price if you go out and lug them into your place on your own. Will that entice people to do the same for pizza? I guess you’d save the cost of a tip, if nothing else. I haven’t ordered from Domino’s in a million years, so I’m the wrong person to react to this news. How do you feel about this? TechCrunch has more.

Here comes the Kroger driverless grocery delivery car

Who wants to order some groceries, in certain selected ZIP codes?

Kroger, the nation’s largest grocer, has launched a self-driving grocery delivery service in Houston, the latest salvo in a hyper-competitive grocery market that has supermarket chains investing heavily in new technology to win over online shoppers.

Company officials on Tuesday showcased the first of dozens of autonomous delivery vehicles planned for Houston: Toyota Priuses outfitted with cameras, sensors and self-driving computer software. Shoppers at Kroger’s Meyerland store who live in ZIP codes 77401 and 77096 can order groceries through the company’s website and have their purchases pull up in a self-driven Prius. The Cincinnati-based grocer plans to bring the autonomous delivery service to its Buffalo Speedway store later this year, with plans to ultimately expand the program citywide.

“We are creating a seamless shopping experience for our customers so they can get anything, anytime and anywhere,” said Marlene Stewart, Kroger’s Houston division president.

[…]

In January 2018, Kroger partnered with Nuro, a Mountain View, Calif.-based self-driving delivery startup, to develop a grocery delivery service. Nuro, founded in 2016 by a pair of Google veterans, has raised $1 billion from investors, including Silicon Valley venture capital firm Greylock Partners and Japanese holding conglomerate SoftBank, to make autonomous vehicle deliveries affordable for the mass consumer.

“We believe this technology isn’t just for an elite group of people, but for everybody,” said Dan Mitchell, Nuro’s head of product operations and community engagement.

The Kroger-Nuro partnership launched a pilot program in Scottsdale, Ariz., in August. Over the next seven months, the companies made more than 2,000 deliveries to customers living in one ZIP code around a Fry’s Market, a Kroger subsidiary. Mitchell said the autonomous vehicles were well-received in Arizona, with shoppers reveling in novelty of self-driving cars by taking photos and sharing them on social media.

Deliveries cost $5.95, which is less expensive than Kroger’s $11.95 delivery service through Shipt, whose human couriers bring groceries to the door. Customers using the autonomous vehicle delivery service will have to pick up their groceries from the vehicle curbside, notified of their arrival via text message.

Nuro’s autonomous vehicles will have a safety operator at the driver’s seat who can take control in case of emergencies, as well as a co-pilot monitoring the technology. The vehicles had no accidents during its Arizona pilot program, Mitchell said.

Quincy Allen, district engineer for the Texas Department of Transportation, said governmental agencies will closely watch Kroger’s autonomous delivery program as it expands.

“Safety remains our top priority, and we expect Kroger and Nuro to meet our safety standards,” Allen said.

See here for the background. I presume one reason for the difference in price is that the human couriers will carry the groceries to you, while with the autonomous car you have to schlep them yourself. I’d be interested to see if there’s a sufficient market for both options going forward. Those of you in ZIP codes 77005 and 77025 who order from the Kroger at 5150 Buffalo Speedway will get the chance to try this in a few months. Do you get groceries delivered, and if so do you find this appealing? Leave a comment and let us know.

Driverless grocery deliveries

Coming soon to Houston.

Some local shoppers soon could see their produce pull up in a Prius in one of the first forays into autonomous vehicles in the Houston area, a move observers said is sure to spur more robot deliveries in the region.

Following its launch in suburban Phoenix, California-based robotics company Nuro will debut automated deliveries at Kroger supermarkets on Buffalo Speedway and South Post Oak, with each store serving two zip codes. Officials did not specify an exact date for deliveries to start, only that the vehicles are in place and operation will start before summer.

“We want to learn as much as possible when we are out there,” said Dave Ferguson, co-founder of Nuro.

The zip codes covered will be 77401 and 77096 at the South Post Oak store, and 77005 and 77025 from the Buffalo Speedway location.

Deliveries will cost a flat fee of $5.95 regardless of delivery size or value, said Matt Thompson, vice president of digital business for Kroger. In Phoenix, delivery is to one zip code around a Fry’s market, a Kroger subsidiary.

“We are really encouraged about the repeat rate we are seeing from the Phoenix area,” Thompson said.

[…]

As Nuro did in Phoenix, deliveries will begin using converted Toyota Prius sedans. Customers will order their groceries online via Kroger and choose delivery instead of pickup. The store, working with Nuro, will load the vehicle and notify the buyer the delivery is on its way. Dispatchers hired by Nuro will monitor the trip from an office in Houston.

Eventually, the sedans will be replaced by Nuro’s own all-electric vehicle, the R1, which is built especially for deliveries. The vehicle, with a top speed of 25 mph, is capable of holding six grocery bags in a compartment, with two compartments per vehicle. The company is working on a second generation vehicle capable of holding ten full grocery bags in each compartment, with refrigeration built into the electric vehicle.

As the story notes, using autonomous cars for deliveries rather than for transporting passengers might be an easier path to optimizing the service and getting widespread acceptance, since deliveries are less time-sensitive and the ride experience is irrelevant. This would be the first implementation of autonomous vehicles in Houston, as Metro’s planned TSU shuttle has been delayed. Multiple cities in Texas have been investigating or piloting autonomous cars since the Lege passed a law in 2017 allowing for it. At this point, there have been a lot of tests or announcements of tests, but I haven’t seen any reporting on how successful they’ve been as yet. We’ll see how this one goes. Would you use a service like this?